Support

FMI Chemical has pioneered chemical management services for the aerospace industry. These services have significantly streamlined the purchasing process for jet engine compounds. Our quality control team regularly tracks our customers' purchasing records and monitors product shelf life. We notify customers when it is time to reorder, eliminating production line interruptions. FMI works with purchasing agents to establish blanket purchase orders that save time and reduce the probability of running out of a critical compound.

The team brings a high level of product knowledge, often recommending other required compounds that are necessary for an application, saving time and potential shortages later in the process. Incoming calls never go to a voicemail, with support staff always available to provide personal service and answer questions about customization and testing products to spec. We conduct research into specific production requirements and work with our chemists and lab technicians to arrange for new testing procedures that will address individual customer requests.

By typically stocking and controlling multiple silicone compound requirements, FMI Chemical can provide customers with quick turn-around time, including a 24-hour window on in-stock products. Based on the relationships that we have established with our manufacturers and suppliers, we are able to track down hard-to-find compounds for customers and deliver them in remarkable time.